Introduction

North Gold Coast RSL Sub-Branch Inc. ("we," "our," or "us") is committed to ensuring transparency and fairness in our refund practices. This Refund Policy outlines the circumstances under which refunds may be issued for donations, event registrations, or other payments made through our website.

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Donations

Donations made to North Gold Coast RSL Sub-Branch Inc. are generally non-refundable.

Refunds may be considered in exceptional circumstances, such as accidental duplicate donations or errors in processing.

To request a refund, please contact us within 14 days of the transaction - see contact details below.​

 

Event Registrations

Refunds for event registrations may be issued if the event is canceled or rescheduled.

If you are unable to attend an event, refunds may be considered on a case-by-case basis.

Requests for refunds must be submitted at least 7 days prior to the event date.

 

Merchandise

Refunds for merchandise purchased through our website will be issued in accordance with Australian consumer law.

If an item is faulty or not as described, please contact us within [insert timeframe, e.g., 30 days] of receiving the item to arrange a refund or exchange.

 

Process for Refund Requests

To request a refund, please contact us at [insert contact details] with the following information:

• Your name and contact details.

• Details of the transaction (e.g., date, amount, and payment method).

• Reason for the refund request.

Refunds will be processed within 30 days of approval.

 

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website.

 

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us - see below for contact details.